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Terms & Conditions

Terms & Conditions - Website

By accessing Ivisas website you agree to and accept its terms and conditions; if you do not accept ivisas terms and conditions you should leave the website immediately;

  1. The information provided by this website is for general guidance/information purposes only. Ivisas strives to ensure the information provided by this website is accurate and up to date, however by accessing this website you have agreed that you will not hold Ivisas liable for any inaccuracies or omissions.
  2. This website may contain links to other websites, which have been provided for your convenience. Ivisas has no control over these websites and is therefore not in any way liable for content, information or services provided by them.
  3. At Ivisas your privacy is our policy, any information you supply to us will be treated in confidence and will not be supplied to third parties without your consent or unless we are required to by law. We ensure any information provided to us is afforded due care and that our procedures for handling your personal information is in accordance with the Privacy Act 1993.

Terms & Conditions - Our Services

 These standard terms and conditions apply to all work carried out by us for you the client, unless we agreed otherwise in writing.

 
1. Ivisas acts as an agent and submits applications for UK visas to the UK Border Agency in Canberra, Australia on behalf of its clients.
2. The services which we intend to provide to the client are set out in our letter of engagement.
3. Ivisas will not act on client’s behalf without confirmation the client has read our terms and conditions and wishes us to act on their behalf. Furthermore Ivisas will not act on our client’s behalf without receiving payment of the Ivisas processing fee.
4. At Ivisas your privacy is our policy, any information you supply to us will be treated in confidence and will not be supplied to third parties without your consent or unless we are required to by law. We ensure any information provided to us is afforded due care and that our procedures for handling your personal information is in accordance with the Privacy Act 1993.
5. Ivisas will ensure all documentation submitted to us is held securely by us, prior to transmission to the UK Border Agency. Ivisas will also ensure that all documentation submitted to the UK Border Agency or returned to the client will be in a tracked courier pack.
6. In the unlikely event of the loss of any documentation received by Ivisas from the client, Ivisas will only accept liability up to the value of $250 New Zealand Dollars.
7. Ivisas works on a “no visa no fee” basis (except all visitor visas). This means that should a client’s application for a visa be unsuccessful we will refund our processing fee. Applications for Youth Mobility & UK Ancestry also attract a refund of the fee paid to the High Commission, except in the following circumstances:
  1. If the client has an adverse immigration history (except by agreement with the client concerned).
  2. If the client has a criminal record.
  3. We will also not refund our processing or the High Commission fee should a client fail to disclose information or material facts or if the client submits a false documentation to us or to the UK Border Agency; that has a direct or indirect influence on the outcome of the visa application.
8. Ivisas reserves the right to change its fees schedule without prior notice (except for clients issued with a letter of engagement with an agreed fee).
9. Ivisas aims to process all applications received by its office as soon as possible and forward applications to the UK Border Agency without delay. However we accept no responsibility for a client’s application being delayed if:-
  • Any information or documentation we have requested from the client is not forthcoming.
  • We are unable to make contact with the client.
10. UK Border Agency processing times vary depending on workload, demand and staffing. Ivisas has no control over delays at the relevant High Commission and therefore cannot be held accountable or liable for such.
11. Ivisas undertakes to advise clients when their application is submitted to the UK Border Agency and provide an approximate estimate for when they expect to receive a decision.
12. Ivisas submits clients applications in the belief that they are prepared to the highest possible standard, we are however unable to influence decisions made by the UK Border Agency. As a matter of policy ivisas will not contact the UK Border Agency on a client’s behalf, unless the matter is deemed as urgent or the application is outside the published processing times. Clients should note that the UK Border Agency publishes guidance stating that they will not answer progress enquiries.
13. Ivisas strongly recommends clients do not make irreversible travel plans for the following reasons:-
  • UK Border Agency processing times vary depending on workload, demand and staffing;
  • Visa applications are not a formality; all clients must meet the UK Border Agencies strict criteria.
14. Ivisas will request an actual date of for the commencement of the visa from the client and accepts no liability for subsequent changes made by the client, resulting in the re-issue of a visa or entry clearance.
15. Ivisas reserves the right to change or add to its terms and conditions, any such changes will be notified on Ivisas website and in writing to existing clients.